Privacy Policy

Last Updated: 06/09/2025

Packhood Inc. (“Packhood”, “we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, mobile services, and platform (the “Services”). By using Packhood, you consent to the practices described in this Privacy Policy.

1. Data Controller

Packhood Inc.
Email: [email protected]

2. Scope

This Privacy Policy applies to your use of:

  • The Packhood website and platform (www.packhood.com).
  • Any related services, communications, or features we provide.

This policy does not apply to third-party websites or services linked from Packhood. Please review those third parties’ privacy policies separately.

3. Data We Collect

a) Information you give us

  • Name, email, phone number, and address.
  • Payment and billing details (processed securely via Stripe).
  • Photo ID and verification data (via Stripe Identity or other providers).
  • Profile details and communications (messages, bookings, reviews).

b) Information we collect automatically

  • Technical data: IP address, browser type/version, device, time zone, operating system.
  • Usage data: clicks, searches, booking history, time spent on pages.
  • Location data (when enabled).

c) Information from other sources

  • Identity and fraud-prevention checks from payment/verification partners.
  • Analytics and advertising partners.
  • Publicly available data (e.g. property details, business registers).

4. Cookies

Packhood uses cookies and similar technologies to:

  • Recognise you when you log in.
  • Analyse site performance and improve our Services.
  • Deliver targeted advertising (where consented).

You can control cookies in your browser settings. See our Cookie Policy for details.

5. How We Use Your Data

  • Provide and manage bookings, payments, and communications.
  • Verify your identity and prevent fraud.
  • Enforce our Terms & Conditions and Booking Terms.
  • Improve the safety and functionality of Packhood.
  • Send you service updates and important notifications.
  • Market Packhood services (where permitted).

7. Disclosure of Your Information

We may share your information with:

  • Hosts and Renters you transact with (e.g. phone number, email, booking details).
  • Service providers (Stripe, Twilio, ID verification providers, cloud hosting).
  • Analytics and advertising partners (aggregated, non-identifiable data unless consented).
  • Law enforcement/regulators where legally required.
  • Business buyers/sellers in case of merger, acquisition, or sale of assets.

We do not sell your personal data.

8. International Transfers

Your data may be transferred outside the European Economic Area (EEA), for example when processed by Stripe or other partners. Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

9. Data Security

  • Payments are processed with SSL encryption via Stripe.
  • Access to your data is restricted to authorised staff and service providers.
  • We take reasonable technical and organisational steps to prevent loss, misuse, or unauthorised access.

No system is 100% secure; transmission of data is at your own risk.

10. Data Retention

  • For as long as your account is active.
  • As required to comply with legal, tax, and regulatory obligations.
  • Or until you request deletion (where applicable).

11. Your Rights

Under GDPR, you have the following rights:

  • Access – request a copy of your data.
  • Rectification – correct inaccurate or incomplete data.
  • Erasure – request deletion of your data (“right to be forgotten”).
  • Restriction – limit how we process your data.
  • Objection – to processing for marketing or other purposes.
  • Portability – transfer your data to another provider.

To exercise these rights, contact us at [email protected].

12. Marketing

We may send you marketing messages about Packhood services if:

  • You are an existing user (legitimate interest), or
  • You have explicitly consented (opt-in).

You can opt out anytime by clicking “unsubscribe” or emailing us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date. Material changes may also be notified by email.

14. Contact

Questions, comments, or requests regarding this policy should be sent to: [email protected]