Packhood Host Guarantee

A discretionary, goodwill payment from Packhood to cover direct physical damage to your space caused by a renter. It is not insurance. Packhood decides eligibility and amount, at its sole discretion.

Up to €300 per booking (aggregate across all claims for that booking). Not per incident—per booking.

You must:

• Be a verified Host (email/phone + Stripe Connect completed)
• Have an accepted, paid, active Packhood booking when the incident happened
• Comply with Prohibited Items and Access Rules
• Upload pre-move-in, time-stamped photos/video of the empty/clean space
• Keep reasonable security (locked access, normal precautions)
• File your claim on time (see timelines below)

• Direct physical damage to your storage area caused by the renter's actions (negligence/misuse)
• Theft/vandalism by the renter (police report required)
• Example: broken door latch, dented garage panel from renter move-in, cigarette burn on flooring

• Prohibited items involvement (anything on the banned list)
• Wear & tear, cosmetic scuffs, gradual issues: mould, damp, humidity, pests, corrosion
• Structural/property defects, water ingress, weather/"acts of God"
• Consequential losses (lost income, sentimental value), mysterious disappearance, pre-existing damage
• Anything outside the active booking period or not attributable to the renter
• Fraudulent, inflated, or evidence-light claims

No. This is for Hosts. Renter issues (no access/unsafe/not as described) are handled under Cancellations, Refunds & Disputes.

Go to My Bookings → [Booking] → Report an Issue and submit:

1. Pre-move-in photos/video (time-stamped) of the empty space
2. Post-damage photos/video + short description of what happened
3. Any repair estimates/receipts (if available)
4. Police report if alleging theft or intentional damage (file within 48h of discovery)

We may: request more info, contact the renter, review in-app messages, inspect, or freeze payouts during review. Packhood's decision is final.

Packhood pays the approved amount (up to €300) to your connected Stripe account. Payout timing follows our normal payout cycle.

Possibly. Packhood may pursue recovery from the renter (card re-auth may be required; off-session SCA may apply). Your goodwill payment is independent of our recovery.

If a claim is open on the booking, payouts for that booking may be paused until we finish review. This prevents paying out before facts are established.

Available for Ireland (initial market). We may add locations over time; availability may vary.

Potentially. You're responsible for any tax reporting. We'll show guarantee payments in your Packhood payout history.

No. It's goodwill, not insurance, not an insurance contract, and not a replacement for your own cover.

Packhood's decision is final. If you have new, material evidence we didn't see, re-submit it via Report an Issue referencing the original claim ID.

We can run both in parallel. We may freeze payouts and request evidence from both sides. Final outcomes may include refunds, partial refunds, denial, or goodwill payment to the Host (max €300).

You're not covered. Violations may also lead to listing suppression or account action.

See: Cancellations, Refunds & Disputes and Prohibited Items. The Guarantee is administered under those rules and Packhood's Terms & Conditions.

Email [email protected]. For police reports, contact local Gardaí and attach the report number in your claim.